Returns

Returns Policy:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

non-returnable items:
Gift cards
Custom items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, you must secure a return authorization from us prior to any return.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, then your store credit will be processed, and a credit will automatically be applied to your account, within a 5-10 business days after receipt.  This credit is valid for 1 year after issue date.

Only regular priced items may be returned, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@rufrazy.com we will sent you an RMA, Return Merchandise Authorization Number. Please do not return items without authorization or they may be refused.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To start the return process, please go through our Contact Us page and sending us a notification you would like to start a return and receive a RMA, Return Merchandise Authorization.

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